Account Deletion

• Your Decly account and sign-in record.
• Your display name and profile records.
• Your saved history, favorites, settings and progress.
• Your Family & Groups memberships, groups you own, and the profile and favorite snapshots you shared with groups.
• Support and feedback messages linked to your account, where practical.

Information we are legally or financially required to keep — such as payment, invoice and tax records associated with a membership or donation — may be retained for as long as the law requires. Residual copies may also persist briefly in routine backups before they expire. Aggregated or de-identified usage counts that cannot identify you may be kept.

Deletion is processed manually by the Decly team. It is not instantaneous. We aim to complete requests within a few business days and will email you a confirmation when your account has been deleted.

• Deleting your account is permanent. Your history, favorites and profiles cannot be recovered afterwards.
• If you have an active membership, cancel it first or let us know — cancelling a membership does not delete your account, and deleting your account does not automatically issue a refund for the current period.
• If you own a group, the group and anything shared into it will be removed for everyone in it.

Submit the form below, or email support@declyai.com from the address on your account.

See our Privacy Policy for details on how your information is handled.